Andrew de Jong

 

801-209-2860     ªªª     dejong0823@msn.com     ªªª     Page 2

Andrew de Jong

 

801-209-2860     ªªª     9969 South 540 East – Sandy, UT 84070     ªªª     dejong0823@msn.com

 

Information Technology Project Manager

 

IT Project Manager fusing leadership, business acumen, with technical expertise to structure solutions in accordance with business needs.  Synergize business leaders to ensure on-time delivery with multiple projects. Exceptional communications skills to stakeholders at all levels of management on technology issues. Identifies areas for improvement and capitalizes on emerging technologies to bolster efficiency while lowering costs.

 

Elevates bottom-lines and profitability through innovative process re-engineering:

ê       Implemented Project Management  methodology to empower product owners and stake holders to manage feature backlog and monitor progress while providing an efficient resource management of an offshore development team. Raising overall productivity above 92%.

 

ê       Led automation project from definition through implementation developing invoice OCR technology for three ACS accounts payable “Special Business Units”; streamlined labor cost 59% in stage one and an additional 21% in stage two.

ê       Opened a new revenue stream by identifying a workflow management program which eliminated paper documentation and provided on-line web access for form request and data.

 

Drive large-scale projects to enhance operations and boost employee/company capabilities:

 

ê       Organized facility renovation and build-out for 3 businesses with 60+ employees in less than 30 days; ensured best-in-class voice and data communications, data center, and network systems.

 

ê       Enhanced the process defining the business requirements for invoice/vendor blanket approval process, boosting accuracy and amplifying throughput, elevated blanket approval quality to more than 99.3%.

 

ê       Drove the creation of a mortgage default management application to manage more than 500,000 loans; accommodated 2,000+ users across 5 locations.

 

“Andy is dedicated and driven with an uncanny ability to build relationships and report.  His work ethic, technical acumen, and commitment to excellence have helped to dramatically improve every area he touches.”
- Ryan H Rindlesbacher, Owner, Distinctive Software  

 

BS in Economics – Utah State University

 

Six Sigma – Qualtec Transactional Management Training

 

Process Management – GE Capital Center for Learning and Organizational Excellence

 

Certified in ITIL V3 Foundation – ITILSM Academy

 

Information Technology Manager              CoreLogic Valuation Services: 2011 -Present

Overseeing .Net development teams, production support, and business systems analysts maintaining and enhancing web based applications, supporting data collection and product delivery for broker price opinions for the mortgage banking industry. Brining together distributed teams located in the US, Poland and India delivering application enhancement with Agile and iterations methodologies to meet business needs on time and on budget.

ê       Improved project Level of Effort estimation for ROI calculations and budgeting adding complexity factor in the estimation process.

 

ê       Launched automated unit testing for developers to improve work product quality, the result is a 31.5% overall reduction in testing defects. Unit testing continues to reduce the number of defects in Quality Assurance Testing.

 

ê       Increased business participation in iteration planning by understanding development and testing capacity modeling.

 

ê       Initiated Multi-level production support model for Valuation Services. The model provides more control to business management on level two support ticket priority.

 

Professional Overview continued…

 

Technology Project Manager.              Kelly  IT Services: 2011

Under contract with CoreLogic Valuation Services to implement an Agile development life cycle for a high availability production application with release cycles every month. Provide management of production support overseeing task escalation and prioritization. Contribute to Business Resumption planning representing Information Technology, United Sates and India teams.

 

 

ê       Developed an annual SDLC project plan to govern delivery dates for Stake Holders, Business Analyst, Developers, QA and UAT teams.

 

ê       Implemented an iteration dashboard providing task status within a project Milestones and change control, Issues and Resolution log for timely solutions.

 

ê       Delivered with the dashboard, a capacity model for the Steering Committee to understand weekly IT capacity with associated cost for project prioritization.

 

 

Project Manager, PMO Office              Affiliated Computer Services: 2007-2010

Teamed with cross-functional stakeholders to, identify resources, applying standard project management methodologies to define, design, develop, test and implement  various types of technical and operational projects;, create project plans with milestones and associated dashboards to monitored progress;, resolve issues

and minimize risk;, design user test scripts with regression testing;, managing projects with international teams to completion.

 

ê       Managed two client-facing projects, providing a streamlined paperless delivery system for payroll exception processing under budget and on-time; improved provider efficiency and lowered client costs.

 

ê       Recruited to provide leadership and issue resolution for an on-going project during a substantial software interface implementation; addressed all major concerns and turned project around within two weeks.

 

ê       Lowered data entry labor costs 21% as the project manager to develop and implement OCR technology to collect data from vendor invoices within an accounts payable workflow application.

 

ê       Managed several System Integration and Testing projects between proprietary custom workflow applications and the client’s ERP or accounting systems as part of the Implementation Team.

 

Consultant, Senior Business Analyst              Consult-Net: 2006-2007

Tasked to the American Express pre-paid cards division in order to migrate prepaid card platform from an in-house system to a third-party provider; 

ê       Analyzed and documented in house processes, converting to outsource vendor technology and processes.

 

ê       Identified opportunities for process improvement creating efficiencies from the third party provider services with established processes.

 

ê       Organized business/technical design sessions, conversion planning, and data mapping.

 

ê       Contributed process analysis skills to the Pre Paid Card conversion project and sub project teams implementing FIS Card Services.

 

 

Director, Mortgage Fulfillment Services              406 Partners: 2004-2006

Oversaw the development and launch of a new income stream;, Managed a $3M+ operating budgets across multiple divisions; directed 14 employees and 30 contractors.

 

ê       Launched the mortgage fulfillment services division for post-close, non-prime credit and compliance review, opened two months ahead of schedule, capturing $2.2M+ in the first quarter of operation.

 

 

ê       Boosted productivity 23% by analyzing and identifying process reengineering opportunities from key business metrics.

 

 

 

Professional Overview continued…

 

ê       Designed and implemented custom REO management/sales application for nationwide REO marketing firm. Providing web access for clients to manage REO assets, approve expenses, sales, and closing costs. Designed interfaces to electronically upload and remit approved expenses and fees to the client ERP or mortgage service platform.

 

Senior Vice President, Information Technology              Fairbanks Capital Corp.: 1994-2003

Managed 70 employees across multiple facilities nationwide; reviewed processes to identify areas for improvement and technological advancements, ensuring scalability and functionality for on-going corporate goals.

 

ê       Proved vital as a member of the senior management team, overseeing technology-related issues as the company added 4 facilities and grew from 10 employees to 2,500 personnel.

 

 

ê       Maintained employee turnover below 2% by ensuring high employee satisfaction and training.

 

ê       Supported seamless voice and data access in five locations while managing facilities, technology, and communication contracts through the US.

 

ê       Integrated proprietary Loss Mitigation systems, IVR and SIT applications, Borrower Web access, Investor data warehouse, and other third party application to major mortgage servicing bureau, reducing overall operating cost while providing real time data access with improved accuracy.

 

 

Member of the Mortgage Banker Association ▪ Microsoft Executive Round Table, Salt Lake City, Utah

Project Management Institute ▪ ITILSM Academy